Terms & Conditions
Please read these terms carefully before making a booking with us.
These terms and conditions ("Terms") apply to all bookings made with Galaxy Cars & Airport Transfers ("we", "us", "our"). By making a booking you agree to these Terms. Please read them carefully.
1. About Us
Galaxy Cars & Airport Transfers is a licensed private hire vehicle operator based in Eastleigh, Hampshire, UK. We are licensed by Eastleigh Borough Council.
Contact: info@galaxycars.org | 02382 182786
2. Bookings
A booking is confirmed once you receive a written confirmation from us by email or text message. We recommend checking your spam folder if you do not receive a confirmation within 30 minutes of booking.
It is your responsibility to ensure all journey details (pickup address, destination, date, time and passenger numbers) are correct at the time of booking. Please contact us immediately if any details need to be amended.
We reserve the right to decline any booking at our discretion.
3. Prices & Payment
Fixed prices
All prices quoted are fixed and inclusive of fuel, road tolls (where applicable) and VAT where chargeable. There are no hidden charges or meter running.
Payment options
- Pay online at the time of booking via our secure payment portal
- Pay your driver on the day of travel — cash or card both accepted
Waiting time & extras
Waiting time charges may apply if you require your driver to wait beyond the agreed free waiting time (see Section 5). Additional charges may apply for extra stops not included in the original booking.
4. Cancellations & Refunds
Cancellation by you
- More than 24 hours before pickup: Full refund, no charge
- 12–24 hours before pickup: 50% cancellation charge
- Less than 12 hours before pickup: Full booking charge applies
- No-show: Full booking charge applies
To cancel, please contact us by phone or email as early as possible. Cancellations must be confirmed in writing.
Cancellation by us
In the unlikely event we need to cancel your booking (e.g. due to a vehicle breakdown or emergency), we will give you as much notice as possible and provide a full refund. We will make every effort to arrange an alternative vehicle.
5. Pickup & Waiting Time
Airport arrivals (meet & greet)
For airport arrivals, your driver will monitor your flight in real time. We allow up to 60 minutes of free waiting time after your flight lands. After this, waiting time charges may apply.
Other pickups
For non-airport pickups, your driver will arrive at the booked time. We allow up to 10 minutes of free waiting time. If you are not ready within this period and we cannot reach you, the booking may be treated as a no-show.
Flight delays
We track all inbound flights. If your flight is delayed, your driver will adjust their arrival time accordingly at no extra charge to you.
6. Passengers & Luggage
Bookings are made for a specified number of passengers and luggage items. If the actual number exceeds the capacity of the booked vehicle, we reserve the right to charge for an upgrade or to decline carriage.
Passengers must not travel with more luggage than declared at the time of booking. We cannot accept responsibility for delays caused by excess luggage.
7. Conduct
We reserve the right to refuse carriage to, or to terminate the journey of, any passenger who is:
- Abusive, threatening or violent toward the driver or other passengers
- Under the influence of alcohol or drugs to a degree that may cause a nuisance or safety risk
- In possession of any illegal substance or item
In such cases, no refund will be given.
Eating, drinking (other than water) and smoking are not permitted in our vehicles. Any cleaning charges resulting from passenger behaviour will be charged to the passenger.
8. Liability
We carry appropriate public liability insurance as required by our private hire licence.
We will not be liable for delays caused by circumstances beyond our control, including but not limited to: traffic conditions, road closures, severe weather, accidents or acts of God.
We will not be liable for any missed flights, trains or other connections. We recommend allowing sufficient travel time for your journey.
We will not be liable for any loss, damage or theft of personal belongings left in our vehicles, though we will make every effort to reunite you with any items found.
9. Child Seats
Child seats can be arranged on request — please specify requirements at the time of booking. Under UK law, it is the responsibility of the parent or guardian to ensure children are correctly seated and secured. We carry child seats in good faith but cannot guarantee fitment with all pushchair or child seat brands.
10. Animals
Guide dogs and assistance animals are always welcome. Pet animals may be carried at our driver's discretion and must be declared at the time of booking. An additional cleaning charge may apply.
11. Complaints
If you are unhappy with any aspect of your journey, please contact us as soon as possible at info@galaxycars.org or 02382 182786. We take all complaints seriously and aim to resolve them within 5 working days.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms from time to time. The current version will always be available on this page. Continued use of our services constitutes acceptance of the current Terms.
14. Contact
Galaxy Cars & Airport Transfers
Eastleigh, Hampshire, UK
info@galaxycars.org
02382 182786