How we collect, use and protect your personal information.
Galaxy Cars & Airport Transfers ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we use it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Galaxy Cars & Airport Transfers is a private hire vehicle operator based in Eastleigh, Hampshire, UK. We are the data controller for the personal information you provide to us.
Contact: info@galaxycars.org | 02382 182786
We may collect the following personal information from you:
We use your name, contact details and journey information to confirm your booking, assign a driver, track your flight and communicate any changes to your transfer.
We may contact you regarding your booking, send booking confirmations, or respond to your enquiries.
We may analyse booking patterns and website usage to improve our services and website experience.
We may retain certain records to comply with legal obligations, including licensing requirements as a private hire operator.
We do not sell your personal data. We may share your data with:
All third parties are required to handle your data securely and in accordance with data protection law.
We retain booking records for up to 2 years for operational and legal compliance purposes. Contact enquiries not resulting in a booking are deleted within 12 months. You may request earlier deletion at any time (see Section 7).
Under UK GDPR you have the right to:
To exercise any of these rights, contact us at info@galaxycars.org. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
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We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment data is handled by PCI-compliant third-party processors — we never store card details on our systems.
We may update this policy from time to time. The current version will always be available on this page. Material changes will be communicated where appropriate.
If you have any questions about this privacy policy or how we handle your data: