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Privacy Policy

How we collect, use and protect your personal information.

Last updated: June 2025  |  Galaxy Cars & Airport Transfers, Eastleigh, Hampshire

Galaxy Cars & Airport Transfers ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we use it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Galaxy Cars & Airport Transfers is a private hire vehicle operator based in Eastleigh, Hampshire, UK. We are the data controller for the personal information you provide to us.

Contact: info@galaxycars.org  |  02382 182786

2. What Data We Collect

We may collect the following personal information from you:

  • Full name
  • Email address
  • Phone/mobile number
  • Pickup and drop-off addresses
  • Travel date, time and flight details
  • Payment information (processed securely via our booking platform — we do not store card details)
  • Any additional information you provide in booking notes or correspondence

3. How We Collect Your Data

  • Through our online booking form (powered by FareBookings)
  • When you contact us by phone, email or WhatsApp
  • Through our website contact form
  • From cookies and analytics tools when you visit our website (see Section 8)

4. Why We Use Your Data

To fulfil your booking (Contractual necessity)

We use your name, contact details and journey information to confirm your booking, assign a driver, track your flight and communicate any changes to your transfer.

To communicate with you (Legitimate interest)

We may contact you regarding your booking, send booking confirmations, or respond to your enquiries.

To improve our service (Legitimate interest)

We may analyse booking patterns and website usage to improve our services and website experience.

Legal compliance

We may retain certain records to comply with legal obligations, including licensing requirements as a private hire operator.

5. Who We Share Your Data With

We do not sell your personal data. We may share your data with:

  • Our drivers — to fulfil your transfer (name, pickup/drop-off, flight details)
  • FareBookings — our booking platform provider, who process data on our behalf
  • Payment processors — for secure payment handling
  • Legal authorities — where required by law

All third parties are required to handle your data securely and in accordance with data protection law.

6. How Long We Keep Your Data

We retain booking records for up to 2 years for operational and legal compliance purposes. Contact enquiries not resulting in a booking are deleted within 12 months. You may request earlier deletion at any time (see Section 7).

7. Your Rights

Under UK GDPR you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate data
  • Erasure — ask us to delete your data where we have no lawful reason to retain it
  • Restriction — ask us to limit how we use your data
  • Portability — request your data in a portable format
  • Object — object to processing based on legitimate interest

To exercise any of these rights, contact us at info@galaxycars.org. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your experience. These include:

  • Essential cookies — required for the website and booking form to function
  • Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics, if enabled)

You can control cookies through your browser settings. Disabling cookies may affect some functionality on the site.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment data is handled by PCI-compliant third-party processors — we never store card details on our systems.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Material changes will be communicated where appropriate.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data: